Privacy Policy

Important information and who we are:

Welcome to Team Tangerine Ltd’s Privacy and Data Protection Policy (“Privacy Policy”).

At Team Tangerine Ltd (“we”, “us”, or “our”) we are committed to protecting and respecting  your privacy and Personal Data incompliance with the law and guidelines of the EU General  Data Protection Regulation (“GDPR”).

This Privacy Policy explains how we collect, process and keep your data safe. The Privacy Policy  will tell you about your privacy rights, how the law protects you, and inform our employees and staff members of all their obligations and protocols when processing data.

The individuals from which we may gather and use data can include:
Customers
Employees/Staff Members
Any other people that the organisation has a relationship with or may need to contact.

This Privacy Policy applies to all our employees and staff members and all Personal Data  processed at any time by us.

Who is Your Data Controller:

Team Tangerine Ltd is your Data Controller and responsible for your Personal Data. We are  not obliged by the GDPR to appoint a data protection officer and have not voluntarily  appointed one at this time. Therefore, any inquiries about your data should either be sent to us on email at admin@teamtangerine.co.uk or sent in a letter to 94 Mallard Close, BS5 7TW, United Kingdom.

You have the right to make a complaint at any time to the Information Commissioner’s Office  (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would,  however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Processing Data on Behalf of a Controller and Processors’ responsibility to you:

In discharging our responsibilities as a Data Controller we have employees who will deal with  your data on our behalf(known as “Processors”). Therefore, the responsibilities described  below may be assigned to an individual, or may be taken to apply to the organisation as a  whole. The Data Controller and our Processors have the following responsibilities:

Ensure that all processing of Personal Data is governed by one of the legal bases laid  out in the GDPR (see 2.2 below for more information on those bases);

Ensure that Processors authorised to process Personal Data have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality;

Implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk associated with the processing of Personal Data;

Obtain the prior specific or general authorisation of the Controller before engaging another Processor;

Assist the Controller in the fulfilment of the Controller's obligation to respond to requests for exercising the data subject's rights;

Make available to the Controller all information necessary to demonstrate compliance with the obligations laid down in the GDPR and allow for and contribute to audits,  including inspections, conducted by the Controller or another auditor mandated by the  Controller;

Maintain a record of all categories of processing activities carried out on behalf of a Controller;

Cooperate, on request, with the supervisory authority in the performance of its tasks;

Ensure that any person acting under the authority of the Processor who has access to  Personal Data does not process Personal Data except on instructions from the Controller;

Notify the Controller without undue delay after becoming aware of a Personal Data Breach;

LEGAL BASIS FOR DATA COLLECTION

Types of Data / Privacy Policy Scope:

“Personal Data” means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of Personal Data about you which we  have grouped together below. Not all of the following types of data will necessarily be  collected from you but this is the full scope of data that we collect and when we collect it from you:

Profile/Identity Data: This is data relating toy your first name, last name, gender, date of  birth.

Contact Data: This is data relating to your phone number, addresses, email addresses,  phone numbers.

Marketing and Communications Data: This is your preferences in receiving marketing  information and other information from us.

Billing Data: This is information relating to your debit and credit card information such  as the name attached to your payment details and your billing address.

Financial Data: These are your banking details e.g. your account number and sort code.

Transactional Data: This is information of details and records of all payments you have  made for our services or products.

Technical Data: This is your IP address, browser type and version, time zone setting and  location, operating system and platform, and other technology on the devices you use  to engage with us.

Customer Support Data: This includes feedback and survey responses.

Usage Data: information about how you use our website, products and services.

We also collect, use and share Aggregated Data such as data that allows us to show potential customers how our clients best utilised our service such as the number of tutor hours used per person. Aggregated Data could be derived from your Personal Data but is not considered Personal Data in law as this data will not directly or indirectly reveal your identity. However, if we combine or connect Aggregated Data with your Personal Data so that it can directly or indirectly identify you, we treat the combined data as Personal Data which will be used in  accordance with this Privacy Policy.

We may also aggregate data to enable research or analysis so that we can better understand and serve you and others. For example, we may conduct research on your demographics and usage. Although this aggregated data may be based in part on Personal Data, it does not identify you personally. We may share this type of anonymous data with others, including service providers, our affiliates, agents and current and prospective business partners.

We do not collect any Special Categories of Personal Data about you (this includes details  about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and  biometric data). Nor do we collect any information about criminal convictions and offences.

The Legal Basis for Collecting That Data:

There are a number of justifiable reasons under the GDPR that allow collection and processing  of Personal Data. The main avenues we rely on are:

“Consent”: Certain situations allow us to collect your Personal Data, such as when you  tick a box that confirms you are happy to receive email newsletters from us, or ‘opt in’ to  a service.

“Contractual Obligations”: We may require certain information from you in order to fulfil our contractual obligations and provide you with the promised service.

“Legal Compliance”: We’re required by law to collect and process certain types of data, such as fraudulent activity or other illegal actions.

“Legitimate Interest”: We might need to collect certain information from you to be able  to meet our legitimate interests- this covers aspects that can be reasonably expected as part of running our business, that will not have a material impact on your rights, freedom or interests. Examples could be your address, so that we know where to deliver something to, or your name, so that we have a record of who to contact moving  forwards.

HOW WE USE YOUR PERSONAL DATA

Our Uses:

We will only use your Personal Data when the law allows us to.

Marketing and Content Updates:

You will receive marketing and new content communications from us unless you specifically request that you would not like to receive these communications. From time to time we may make suggestions and recommendations to you about goods or services that may be of interest to you.

Change of Purpose:

We will only use your Personal Data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible  with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your Personal Data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your Personal Data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

YOUR RIGHTS AND HOWYOU ARE PROTECTED BY US

How Does Team Tangerine Ltd Protect Customers' Personal Data?

We are concerned with keeping your data secure and protecting it from inappropriate disclosure. We implement a variety of security measures to ensure the security of your Personal Data on our systems, including adopting a secure protocol and encrypting our databases. Any Personal Data collected by us is only accessible by a limited number of employees who have special access rights to such systems and are bound by obligations of  confidentiality. If and when we use subcontractors to store your data, we will not relinquish control of your Personal Data or expose it to security risks that would not have arisen had the data remained in our possession. However, unfortunately no transmission of data over the internet is guaranteed to be completely secure. It may be possible for third parties not under the control of Team Tangerine Ltd to intercept or access transmissions or private communications unlawfully. While we strive to protect your Personal Data, we cannot ensure or warrant the security of any Personal Data you transmit to us. Any such transmission is done at your own risk. If you believe that your interaction with us is no longer secure, please contact us.

Opting Out Of Marketing Promotions:

You can ask us to stop sending you marketing messages at any time by selecting the relevant box in the email sent to you by us.

Where you opt out of receiving these marketing messages, we will continue to retain other Personal Data provided to us as a result of interactions with us not related to your marketing  preferences.

How to Request your Data and the Process for Obtaining it:

You will not have to pay a fee to access your Personal Data (or to exercise any of the other rights). However, if your request is clearly unfounded, we could refuse to comply with your request.

We may need to request specific information from you to help us confirm your identity and ensure you have the right to access your Personal Data (or to exercise any of your other rights). This is a security measure to ensure that Personal Data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in  relation to your request to speed up our response.

YOUR DATA AND THIRDPARTIES

Will We Share Your Data With Third Parties?

We may also share Personal Data with interested parties in the event that Team Tangerine Ltd anticipates a change in control or the acquisition of all or part of our business or assets or with interested parties in connection with the licensing of our technology.

If Team Tangerine Ltd is sold or makes a sale or transfer, we may, in our sole discretion, transfer, sell or assign your Personal Data to a third party as part of or in connection with that  transaction. Upon such transfer, the Privacy Policy of the acquiring entity may govern the  further use of your Personal Data. In all other situations your data will still remain protected in accordance with this Privacy Policy (as amended from time to time).

We may share your Personal Data at any time if required for legal reasons or in order to enforce our terms or this Privacy Policy.

HOW LONG WILL WERETAIN YOUR DATA FOR?

We will only retain your Personal Data for as long as reasonably necessary to fulfil the purposes we collected it for. We may retain your Personal Data for a longer period than usual in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

AGE LIMIT FOR OURUSERS

You must not use Team Tangerine Ltd unless you are aged 13 or older. If you are under 13 and you access Team Tangerine Ltd by lying about your age, you must immediately stop using Team Tangerine Ltd.

This website is not intended for children and we do not knowingly collect data relating to children.

INTERNATIONALTRANSFER OF DATA

Your information may be stored and processed in the US or other countries or jurisdictions outside the US where Team Tangerine Ltd has facilities. We are currently storing data in the EU and so, by using Team Tangerine Ltd, you are permitting and consenting to the transfer of information, including Personal Data, outside of the US.

NOTIFICATION OFCHANGES AND ACCEPTANCE OF POLICY

We keep our Privacy Policy under review and will place any updates on this webpage. This version is dated 1 December 2020. By using Team Tangerine Ltd, you consent to the collection and use of data  by us as set out in this Privacy Policy. Continued access or use of Team Tangerine Ltd will constitute your express acceptance of any modifications to this Privacy Policy.

INTERPRETATION

All uses of the word "including" mean "including but not limited to" and the enumerated examples are not intended to in any way limit the term which they serve to illustrate. Any email addresses set  out in this policy maybe used solely for the purpose for which they are stated to be provided, and any unrelated correspondence will be ignored. Unless otherwise required by law, we reserve the right to not respond to emails, even if they relate to a legitimate subject matter for which we have provided an email address. As a matter of common sense, you are more likely to get a reply if your request or question is polite, reasonable and there is no relatively obvious other way to deal with or  answer your concern or question (e.g. FAQs, other areas of our website etc.).

Our staff are not authorised to contract on behalf of Team Tangerine Ltd, waive rights or make representations (whether contractual or otherwise). If anything contained in an email from a Mission  Medicine Ltd address contradicts anything in this policy, our terms or any official public  announcement on our website, or is inconsistent with or amounts to a waiver of any Mission Medicine Ltd rights, the email content will be read down to grant precedence to the latter. The only exception to this is genuine correspondence expressed to be from the Team Tangerine Ltd legal department.

TERMS OF USE

Please also see our Terms & Conditions which set out the terms, disclaimers, and limitations of liability  governing your use of Team Tangerine Ltd.

COOKIE POLICY

We, or our third party providers, may also use cookies to collect information about you. This helps us to provide you with a good experience while you use our website.

We may use cookies to distinguish you from other users of our products or services. This helps us to provide you with a good experience, and also allows us to improve our products or services. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your device when you visit our website. Cookies send information back to the originating website on each subsequent visit, or to another website which recognises that cookie. Cookies also make it easier for you to log in and use our website.

We may use the following cookies:
Strictly necessary cookies required for the operation of our products or services (including, for example, cookies that enable you to log into secure accounts and use interactive features);

Analytical/performance cookies that allow us to recognise and count the number of visitors and users and see how they use the products or services (e.g.(without limitation) to help us improve the way our products or services work or are provided, by ensuring that users are finding what they are looking for easily);

Functionality cookies to help us recognise you when you return to our website(this enables us to e.g.(without limitation) personalise our content for you, greet you by name and remember your preferences, such as choice of language or region).

Tracking cookies. These enable us to track use of content from the Platform (on third party services, such as posts on social media networks), in accordance with your third party settings.

Targeting cookies to record your visit to our website, the pages you have visited and the links you have followed. We may use this information to make our products and services and the information displayed on it, which we reasonably think is more relevant to your interests. We may also share this information with third parties for this purpose.

You can block or disable cookies by activating the setting on your website browser that allows you to refuse the setting of all or some cookies. All browsers provide tools that allow you to control how you handle cookies: accept, reject or delete them. These settings are normally accessed via the ‘settings’, ‘preferences’ or ‘options’ menu of the browser you are using, but you could also look for a ‘help’ function or contact the browser provider. However, if you set your browser settings to block or disable all cookies (including essential cookies) you may not be able to access all or parts of our Platform for which we require the use of cookies.